Heros plus is not the owner of the rentedproperties, but an authorized travel agency that rents accommodation units in the name and on behalf of the owner on the basis of concluded contracts with the owners of the facilities. Before booking, the guest is obliged to get acquainted with all the conditions and special features of each accommodation facility and location.
All conditions stated here apply equally to all reservations and all persons, i.e. apply equally to the reservation holder, other guests, agencies, guest staff, friends and visitors.
The reservation is valid from the moment of confirmation of Heros plus. In order for the reservation to be valid two conditions have to be fulfilled:
- the reservation holder has to be at least 18 y.o.
- guest has paid a deposit of 30% of the reservation
After the inquiry or reservation, each guest will be sent instructions for payment of the deposit and all information about the reservation and special conditions if they are not defined in these general conditions of reservation. The guest is obliged to make the payment within 24 hours of receiving payment instruction in which period Heros plus will block the requested dates, and the guest is obliged to send Heros plus a confirmation of payment. After the guest delivers the payment confirmation and the payment is visible on the account (IBAN), the reservation is considered confirmed. If the guest does not make the payment within 24 hours of received payment instruction, it is considered that the reservation is not confirmed, or that it is canceled and Heros plus will open the requested dates for further reservations without any obligation to the guest and any obligation to compensate for missed reservation.
Payments are made by bank transfer to the bank account stated in payment instructionwhich is provided by Heros plus. Payment is made in two parts. The first part in the amount of 30% deposit as a confirmation of the reservation and the second part of 70% up to 30 days before arrival.
COVID 19 – due to the pandemic situation and travel restrictions Heros plus reserves the right to allow payment of 2 parts to guests up to 5 days before arrival.
4. CANCELLATION / CHANGES
The guest will be charged 30% of the booking amount in case of cancellation after booking and an additional 70% in case of cancellation within 30 days of the arrival. In case the guest does not show up, 100% will be charged.
After confirming the reservation, the guest can send a request to change the reservation, which is not binding Heros plus will, depending on the request and possibilities, inform the guest whether a change of reservation is possible or not. The impossibility of complying guests request for change the above conditions of cancellation always apply. The guest cannot cancel free of charge if his request is not complied with.
5. ARRIVAL / DEPARTURE – CHECK IN / CHECK OUT
All arrivals are scheduled after 4 pm and departures are until 10 am. Early arrivals and later departures are only possible if Heros plus approves them separately, and they depend on whether there is a changeover of guests on that day. If the guest does not respectthe arrival and departure time, Heros plus reserves the right to charge a security deposit and an additional night at special increased prices.
In case the guest does not show up on the scheduled date and time of arrival, the reservation and the property will be kept 24 hours, and in case it passes 24 hours without notification from the guest of the new arrival date or time, Heros plus reserves the right to reopen the property for other reservations.
6. TRAVEL DOCUMENTS
Upon arrival, guests are required to show valid travel documents (identity card or passport) for registration in the e-visitor system of Republic of Croatia.
7. ACCOMMODATION UNIT
The description, pictures and location of the propertie are correct. Accommodation properties do not fall under hotels and as such should not have the same criteria as hotels. Not all luxury properties need to contain the same facilities and services. Properties can be used exclusively for holidays.
The number of persons in the property may not exceed the allowed or prescribed, including children of all ages, except for accommodation units that offer free accommodation to children up to 4 years in special beds. If there are more people staying in the property than allowed, Heros plus has the right to request that the excess persons leave the property, and if this is refused, Heros plus may ask all guests to leave the property without refund.
In some properties, pets are not allowed, but Heros plus is not responsible for possible allergic reactions.
Smoking is prohibited in all properties and in case of smoking the entire damage deposit will be charged.
Guests are required to use the pool with due attentionlistening to all instructions received by Heros plus. Prolonged use of the pool is not recommended. Children are not allowed to use the pool without supervision of an adult.
8. SECURITY DEPOSIT / DAMAGES
In case of damage, guests are required to pay for the same. Heros plus will inform them of the amount of damage. Guests are required to leave a security deposit upon arrival, but the same does not affect the obligation to pay full amount of damage if the amount of damage exceeds the given security deposit.
Guests are required to report any damage to the accommodation immediately.
9. HOUSE RULES / GUEST BEHAVIOR
During their stay, guests are required to follow the house rules in the properties. In the event of a breach of house rules, danger for the property and exposure to damages, Heros plus reserves the right to terminate the contract / terminate the reservation without refund. Heros plus will first warn guests of inappropriate behavior.
10. PERSONAL DATA AND DOCUMENTATION
Heros plus will keep all information and documentation of guests as a business secret in accordance with local provisions on personal data protection.